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Quality Control

MADE Training provides a monitoring and evaluation service that is used to assess and collate the feedback from each delegate participating in a workshop or other programme for change.

Feedback Report

All feedback statistics and comments are included in a report which is presented to the client on completion of the delivery stage. This report can be used to measure the success of the programme and provide ROI evidence.

Elements measured and statistics for 2012-2013 year:

  • 97% – Enjoyed the sessions
  • 96.8% – Found the content useful
  • 99.1% – Understood the content clearly
  • 94.7% – Will apply what they have learnt



At the culmination of each project, the client is asked to provide a testimonial, describing the impact that the session had on the delegates. Many are featured throughout this site. Please call Corin Mitchell on 0800 2707660 to read the most recent testimonials and those from schools in your local area.

“I just wanted to send you this email to express how pleased we were with the fantastic (a word used by several of the sixth form students) presentation given by MADE yesterday. From 9.10 until 3.10 the students were engaged and occupied. Their spontaneous applause after each session was proof of their enjoyment! The icing on the cake was the recap session with the staff. All in all, the testimonials were correct and I am very pleased that you sent that email through to us!  Please convey my thanks again to your trainer.”

Winnie Greer – Deputy Head Teacher, St Thomas More, Haringey


Monitoring provision

To ensure that our team of trainers is performing at the highest possible level of quality, each member is regularly observed and their performance evaluated. Each member of the team has a personal development plan and an annual review in which to discuss successes and areas for improvement. You are always sure to have a fantastic day with MADE.

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